FREQUENTLY ASKED QUESTIONS

CGM questions & answers!

CGM ELIGIBILITY

To join The Wellbeing Agent CGM programs its required that you are not:

  • Under 16 years of age
  • Living outside the UK
  • pregnant
  • Undergoing cancer treatment
  • Have been diagnosed with an ongoing mental health condition and is unsupported by a protected titled professional, ie psychologist.
  • Have been diagnosed with an ongoing eating disorder and is unsupported by a protected titled professional, ie Dietitian.

Please note that by purchasing our programs you agree to all the above and our terms of service.

CGM APP Smart phone compatibility requirements?

To join The Wellbeing Agent CGM programs its required that your smart phones are compatible for our telehealth app + CGM ‘Libre link’ app to track your glucose levels. the requirements are as follows: 

  • Smartphone compatibility: iPhones require iOS 15.1 or later. Androids require Android 8.0 or later. Smartphones should have NFC/Bluetooth enabled capability

Who can join the CGM+labs program?

Anyone CGM approved, curious about their health stats, longevity, performance in the day-day to become the best they can be should join the CGM program, if you have a complex condition its best to combine the CGM program with Labs, this helps getting root cause analysis for the most stubborn conditions.

How do 'The Wellbeing Agent CGM' programs work?

Our primary way to assist with your health is through coaching and using data from our continous glucose monitor, however, our programs are made to make you non dependable on CGM’s. With our CGM Plans we give you only one month’s worth of CGM (two 14-day ‘freestyle Libre 3+’ biosensors) to better understand your relationship with food. Once we have enough data we move to using goal-oriented coaching for you to become your own health agent taking your own health into your hands. We support you along the way through mindset coaching, accountability check-ins, and progress reports.

What is included in The CGM programs?

CGM Insights

(3 Month Program)

An advanced approach to traditional talk therapy with real time data, using The Wellbeing Agent CGM for nutritional insight to better understand how your body responds to food, improve gut-brain health and cognition.

Take back control and begin to see changes on a whole-body holistic level!

Heres what’s included:

  • Digital welcome pack
  • The Wellbeing Agent dashboard app
  • 2x 14-day Continuous Glucose Monitors
  • CGM interpretation reading + coaching analysis
  • Nutrition coaching consultation + follow up
  • Bi-weekly behaviour change coaching
  • Mental health screening assessment
  • Custom coaching treatment plans + progress reportsSmart AI-powered habit trackers + food barcode scanner in-app
  • Custom meal guide + recipe suggestions
  • Apple Health, Garmin, Oura, & Fitbit integration
  • Access to private community channel
  • Special discounts on ‘The Wellbeing Agent’ products
  • Pause payment function
  • HSA/FSA eligible

What is included in The CGM+labs programs?

CGM + Lab Biomarker Insights

(6 Month Program)

Upgrade your CGM program with advanced lab testing and expert biomarker interpretation for a truly personalised roadmap to peak metabolic and cognitive performance, or complex gut-immune conditions. Your data, translated into actionable strategy- because optimal health starts with understanding what’s beneath the surface.
Heres what’s included:
  • Everything In CGM Insights, Plus:
  • 1x Functional lab test
  • 1x Blood panelling test
  • Labs + biomarker interpretation
  • Supplementation suggestions
  • Unlimited nutrition support in-app messaging
  • Unlimited behaviour coaching support in-app messaging

How to apply CGM

The biosensor comes with a tiny needle and filament which is a thread-like material that is self inserted, resting below the skin surface. The sensor will begin to calibrate and pick up your body’s glucose readings after 60 minutes, meaning being in sync with your body has never been easier! To apply simply follow the biosensor packet instructions- its very simple as  its a push down mechanism that allows the needle to peirce the skin and insert the filament (needle is removed and does not stay in skin). The needle simply allows for the insertion of the filament to sit under the skin allowing the filament to pick up your interstitial fluid (body watery fluid that delivers nutrients i.e, glucose) delivering readings to the sensor + app

Does applying the CGM hurt?

When applying the CGM biosensor you might feel a tiny pinch and a slight after burn however, this could also be due to the alcohol wipe on skin. From our data most clients and our team describe the insertion of the CGM quick and painless, almost like a pinch and does not hurt. if you have concerns please reach out to your general practitioner of care or book a free 15-min consultation to discuss for further support

How often do I need to scan The Wellbeing Agent CGM?

The Wellbeing Agent uses the Freestyle Libre 3 CGMs provided with our CGM program, you only scan once at activation-waiting 60 mins for the sensor to pick up your glucose levels. Its best practice to not eat during this time (at least 2hrs before). Since the app has automatic syncing. You can view your glucose data in the Libre Link app in real-time, and ask questions regarding your results with your nutritionist/coach during follow-up sessions or via  in-app messaging

How long after Purchasing a plan does my CGM/labs arrive?

We aim to send your CGM within 48hrs, however for it to arrive may take 3-7 working days. Lab tests are usually ordered further into your program, as your nutritionist would need to assess your symptoms and decide on best the solution for the cause, however lab tests when ordered would follow the same timeframe as above.

How long can I expect to wait after testing to receive results?

After you complete and return your labs, it takes about 3-4 weeks for samples to be processed. We’ll send you an email as soon as your results are ready to view in the TWA App.

How quickly should I do my tests?

You must complete your testing tasks within 1-2 months of receiving your test kit. After this time, you will not be able to complete testing, and we will not be responsible for shipping a replacement kit

I am on a GLP-1, can I join the CGM program?

Yes, with the rise of GLP-1 medications and clients experiencing mental and physical symptoms such as low bone mass, muscle weakness, brain fog, and appetite issues, joining our CGM program that combines technological, nutritional, and mental health support would be highly beneficial for those on or looking to come off their GLP-1 medication. Working alongside The Wellbeing Agent is an opportunity to develop healthy, sustainable eating habits that may set you up for long-term success, allowing you to keep your results and regain strength.

WILL I NEED TO CUT OR PROHIBIT CERTAIN FOODS ON THIS PROGRAM?

Elimination may be needed in some cases however, our experts use a “flexible eating” approach. Additionally you will have access to smart tracking tools where you can see how each foods affect you,  meaning your in control of your health and you can still have that glass of Merlot…moderately of course!

HOW DOES WEIGHT MANAGEMENT WORK?

We will give you gym or equipment-free suggestions of how to focus your exercise to support your goals, however the focus remains more on nutrition and less on exercise, therefore physical suggestions would support your current exercise routine. 

Coaching questions & answers!

Coaching ELIGIBILITY

To join The Wellbeing Agent ‘Therapeutic Behaviour Change Coaching’ program its required that you are not:

  • Under 16 years of age
  • Have been diagnosed with an ongoing mental health condition and is unsupported by a protected titled professional, ie psychologist.
  • Have been diagnosed with an ongoing eating disorder and is unsupported by a protected titled professional, ie Dietitian.

Please note that by purchasing our programs you agree to all the above and our terms of service.

What is included in The coaching program?

Therapeutic Behaviour Change Coaching

On-going Telehealth/In-Person Sessions

Start your journey into unraveling your present limitations, with ongoing therapeutic behaviour change coaching sessions- a dedicated emotionally attuned service, providing you with integrative coping skills, and goal-oriented strategies to fast-track personal development and better your mental resillience.

Heres what’s included:

  • Digital welcome pack
  • Mental health screening assessment
  • 60-minute therapeutic behaviour change coaching Telehealth sessions
  • Custom Action/treatment plans
  • Goal setting & accountability
  • Actionable progress reports
  • Wellbeing resources
  • Integrative wellbeing support
  • A writeup summary of suggestions following each 1-1 session
  • HSA/FSA eligible

How do 'Therapeutic Behaviour Change Coaching' program work?

Our Coaching is offered virtually or in person dependant on coach in-person loaction availabilty. Sessions are held weekly on the same day at the same time of choice, however sessions can be flexible to fit your schedule- agreed with your coach. Billing is monthly, and is available as a standalone service or in conjunction with our CGM programs. To get started with coaching, simply fill out out our approval form, once approved you will be forwarded to view and purchase a coaching plan that suits you!

Our coaching is made for individuals who are in various states such as life /career transitions, those who have limiting beliefs, or those struggling to reach their goals because of physical/chronic health or mental health obstacles- these indiviudals take our coaching for accountability, empathy, and to help with changing behaviours that keep them from reaching their full potential or ideal self and or goals. When paired with our CGM programs clients can get the mental support to achieve their nutritional goals, however, Coaching is fluid, proactive, and personalised to the person, therefore, not having a sense of direction when starting is ok, our coaches can help guide you and collobratively find the solutions that would best suit your circumstances.

What is behaviour change coaching?

Behaviour change coaching is a modality approach that uses evidence-based solution focused techniques and theories from behaviour-science within psychology. This approach helps individuals change and develop positive habits, enhance performance, challenge their mindset and beliefs for clarity, and achieve lasting goals or overall self improvement. 

Moreover, behaviour change coaches provide a collaborative, strengths-based approach, a level of accountability that is difficult to achieve alone. Regular check-ins, progress tracking, and constructive feedback keep clients motivated and focused on their goals. During sessions coaches may use solution focused models and assessments to help facilitate change these usually are the stages of change model, cognitive bheavioural coaching (aka CBT), MI, transtheoretical model, and for goal setting SMART goals would give context and structure both the coachee coach.

Our brains are our superpowers: behavioral coaching can help you create new neural pathways to reshape your view of yourself, they give us the ability to change our behaviors, adopt new habits, and create the reality we desire, however, adopting the science and being self accountable, and disciplined are behaviours  we all find hard to maintain, hence why behaviour change coaching is a much needed approach for counteracting physical, mental, and general life transitions that cause daily stress and or bodily dysfunctions that keeps us from reaching our full potential.

Difference between Coaching & Counselling?

Coaching is a personal development approach done through conversational therapy that focuses on an individual’s current state of living to help them progress skills they may lack and find success and life balance where needed. Coaching differs from other talking therapies, such as counseling. Where counselling focuses on looking into the past events of a client, this vulnerable situation requires assistance from expert psychological professionals, usually taking around 6 months to be seen, however, this may not be suitable for clients with complex needs.

Coaching is a new personalised care methodology within healthcare that cuts down wait times and improves access to support where needed. The benefits of coaching are its focus on the now. using strategic thinking and tools to relieve a client from obstacles they may face. This solution-based practice allows the client to see their potential faster and gain the tools needed for sustainable success. Depending on the area of coaching, i.e., life coaching, nutrition coaching, wellness coaching, or fitness coaching, and the coach and coachee’s relationship, the goal is to provide realistic results that are sustainable and can improve the coachee’s wellbeing and lifestyle.

What can i expect from coaching sessions + next steps?

During your first initial session we will go over your intake and essentially get the confidential paperwork out the way, your coach will also hold space to get to know you, your background, your why for receiving coaching, and to provide structure your coach will go over your possible goals for future sessions. Your first session generally sets the tone for future coaching sessions, however each session meets you were you at and is empathethically attuned, person centered, therapeutically assessed in terms of readiness for change, and of course is goal orientated/action-led. Coaches may draw from therapeutic modalities to help shift your perspective, by which, here at The Wellbeing Agent we use our coaching framework which can be found here -our framework allows us to keep in line with targets for helping clients reach their goals.

Sessions are usually booked in packages and clients can see coaches weekly, virtually or in person dependant on the coach. singular sessions can be initially booked, however, repeat purchase are to be agreed with your coach. Singular sessions are for those who require more flexibility, whereas, packages are for those who need structure, flexibility, and accountability as packages secures your coaching spots and monetarily keeps you accountable to get the most out of each session. Packages are flexible because you can choose to use all sessions or not, but you have security knowing you have an on going service, and can pick up where you left off.

Do I have to know what I want to talk about in sessions?

Absolutely not! In fact, our coaches encourage clients to experiment with not pre-plan what they want to discuss during session. This creates more space to identify what is “really” going on. What thoughts are naturally arising? What feelings inside of you are you ready to share and explore? The spontaneity of sessions can lead to new insights and awareness around your patterns for potential behaviour change.

Coaching sessions are entirely yours to utilize in the way you see fit! at TWA, our coaches ennsure each session is person centered meaning you’re in the driver’s seat, but we support you using our framework/roadmap in case you don’t know where to go.

You have full freedom to decide how frequently we meet within your chosen package, (though your coach may offer suggestions), and when your coaching comes to an end.

What happens on the free 15-min call?

Our complimentary 15-min call allows you to speak with a coach regarding a program, as well as, your health and concerns, to gain advice on which programme would best suit your health goals. Its a chance to learn about ‘The Wellbeing Agent’ culture and to see if we would be a good fit for you and your circumstances.

Please note, our free 15-min consultation call is to not be considered as coaching, instead its support for understanding and or choosing the best program/plan for your needs.

How long are coaching sessions?

How often are coaching sessions?

How Much Does Each Session Cost?

Do you offer virtual coaching?

Yes! all plans by default are virtual/online, however, our coaching service when booked aside from our cgm program, you can book in-person dependant on the chosen coach in-person availabbility.

Our virtual sessions are held in our HIPAA-compliant Telehealth platform.

Do you offer in-person coaching?

Select clinicians offer in-person coaching at our south london office locations.

WHERE ARE IN-PERSON SESSIONS HELD?

In-Person sessions for clients on the ‘Therapeutic Behaviour Change Coaching’ Program, will be held in and around South London, Uk areas, namely brockley, Foresthill, Newcross, & Blackheath/Greenwich. Once you book an on an in-person package details of the therapy rooms will be made clear. However to retain client confidentiality we retain the right to not disclose venues here.

Should the above commuting areas not work for you we have virtual Telehealth packages available also.

How do you protect my privacy?

Our coaching follows the ethical guidelines from recognised coaching institutions i.e ICF,AC, PCI, CPCAB, frameworks, which framework used is dependant on the coach trainings. your information is kept confidential with a few exceptions. Theses include:

– Court subpoena of records

– Client is deemed an immediate harm to self or another

– Coach is made aware of child abuse, elder abuse, or abuse of person with disabilities (mandated reporting)

Client records are held for several years following service termination and thereafter destroyed, however, each client have the right to have their information removed sooner if they wish.

General questions: service & medical terms, location, payments, e.t.c

Who is The Wellbeing Agent?

The Wellbeing Agent navigates root science to raise awareness and better health outcomes. we provide evidence-based nutritional consultancy, mental health/mindset coaching, and Continous Glucose Monitoring to support brain health and overall wellbeing. We believe getting to the root cause of your symptoms. All our agents work under the alias of TWA, Find out more about the mission on our about page

How much does each program/plan cost?

CGM programs:

CGM Insights (3 month program) £299 per month

CGM Insights + Lab Biomarker (6 month program) £359 per month

Coaching programs:

Therapeutic Behaviour Change Coaching:

– Singluar session £75

– Telehealth/virtual package £299 per month

– In-Person package £440 per month

WHO WILL I WORK WITH?

As ‘The Wellbeing Agent’ grows, we will expand our practice with more dedicated coaching experts who are professional and competent in supporting our client’s nutritional and mental health needs, to discover who you will be working with visit our teams page.

Furthermore, email support, and or additional services such as workshops/retreats,  may be assisted by marketing, operational, and student administrative professionals

DOES MY LOCATION MATTER?

No/yes. Improving Access to The Wellbeing Agent is one of our key values, therefore we have created packages that allow us to work with anyone overseas via our ‘Therapeutic Behaviour Change Coaching’ Telehealth package. However, for our CGM Programs we can only work with clients within the UK, this due to the medical device laws.

Optimistically, we are working on a solution for global users to partake in our CGM programs.

WHAT ARE THELEHEALTH SESSIONS?

Telehealth means conducting therapeutic coaching/ therapy online on a HIPPA compliant Electronic Health Record (EHR) platform, instead of in person. Sessions refer to the continuation of a client seeing their coach/ therapist, we recommend weekly or bi-weekly sessions instead of monthly for clients to see the most progress.

There are many gut/Biomarker tests on the market. Why TWA?

The Wellbeing Agent is expert led, and smart tool assisted, meaning our interpretations follow protocols built from thorough assessments that are internal and external, and we use evidence based knowledge to match your symptoms. with our labs program we also combine CGM technology to further get to the root cause of your symptoms. Additionally we use coaching to further help you through these transitions. 

As a whole our attention to detail and focus on personalised care is unmatched, allowing you to experience deep transformation in your health and longevity

HOW to get started & book appointments?

Once you’ve filled out our approval form and purchased your plan of choice, you will receive an email invitation to our telehealth client portal where you can book your sessions.

Following your purchase your coach will be with you every step of the way to get you set up!

I HAVE BEEN DIAGNOSED WITH AN EATING DISORDER OR COMPLEX MENTAL HEALTH ILLNESS, CAN I STILL JOIN YOUR PROGRAMS?

For clients with complex illnesses and disorders we require that you work alongside our programs with a diagnostic psychological professional such as a dietitian or psychologist as, unfortunately we are not licensed to work with individuals who fall under the above category.

Coaching focuses on progression whereas if you have a condition that requires extensive care, we cannot partake and be liable for such clients, on the other hand, should you have the on going support from a dietetic/ psychological professional, we may be able to help and have you on our programs, simply book a free 15-min consultation call for further assistance.

I HAVE CERTAIN FOOD ALLERGENS OR IBS INTOLERANCES CAN I STILL JOIN YOUR PROGRAMS?

Yes! our programs take into consideration the nutritional needs of all clients, therefore you can be rest assured to always recieve a customized plan with you in mind

WILL I NEED TO COUNT AND TRACK CALORIES?

For the purpose of healing your relationship with food and weight loss outcomes, there will be a period where you will be tracking your calories and macronutrients so that we can get an idea of where you’re starting and what we need to fix. Once we have a good idea of what your diet looks like, I will then suggest you move away from tracking into a more flexible intuitive way of eating.

The goal is to help you learn what your body needs. 

Do you accept insurance/ HSA/FSA?

Insurance is currently not accepted at The Wellbeing Agent. All services are fully private pay, However, we may be able to accept HSA/FSA

DO YOU OFFER FLEXIBLE PAYMENT PLANS?

YES! Please contact us to discuss further.

What services & assessments are you unable to provide?

TWA is unable to provide mental health diagnosis, OCD/ADHD/Autism assessments, medication prescriptions, court-mandated support, and letters for conditions and or disability.

WHAT HAPPENS IF I CANT MAKE MY LIVE SESSIONS?

Depending on your chosen program, if you find you’re unable to make it to your session, you will have the option to reschedule, however, cancellation rules may apply. Please see our ‘Terms Of Service’ at the bottom of this website.

What is Your Cancellation Policy?

what is your privacy policy & terms of service

WHAT IF I DONT LIKE THE SERVICE?

CAN I RECEIVE A REFUND IF I DONT LIKE THE SERVICE?

Due to the quality and nature of our services and products refunds will not be issued once agreements are made, however if your course and group participation are in early stages, we can consider a partial refund, though this is in rare cases.