Privacy Policy
Introduction
This Privacy Policy outlines how The Wellbeing Agent, a UK-based software provider of nutrition consultancy and mental health coaching services, manages and protects personal data. The Wellbeing Agent specializes in supporting clients’ physical and mental health through personalized dietary plans, mental health coaching, and the use of Continuous Glucose Monitors (CGM). Freelancers or independent contractors may be employed to assist with client consultations. This Privacy Policy explains what personal data is collected, how it is used, shared, and protected.
What We Do
The Wellbeing Agent provides nutritional therapy and mental health coaching aimed at improving clients’ wellbeing. These services are delivered through the online platform ‘Practice Better’ and may involve the use of third-party tools like ‘That Clean Life’ and ‘Cronometer’ for meal planning and nutritional analysis.
How We Obtain Your Personal Data
Information You Provide
We collect personal data directly from clients, including:
– Completion of nutritional therapy questionnaires.
– Information shared during consultations (in person or online).
– Communication via email, phone, or telehealth sessions.
– Health records such as medical history, dietary and lifestyle information, supplements, medications, biochemical test results, and clinical notes.
Information from Other Sources
We may also receive personal data from third-party sources, such as laboratory testing companies, in order to provide healthcare services. This data is processed in line with legal requirements and is necessary to deliver our services effectively.
How We Use Your Personal Data
The Wellbeing Agent acts as a ‘data controller’ for personal data used to deliver healthcare services. This includes health data obtained from third parties. All personal data is processed in accordance with the General Data Protection Regulation (GDPR) and our professional duty of confidentiality.
Your data is used solely for healthcare purposes unless there is an overriding public interest, such as a legal requirement or to prevent harm.
Sharing Your Personal Data
The Wellbeing Agent respects your privacy and keeps your data confidential. However, in certain cases, we may need to share your information with:
– Freelancers or Contractors: Independent contractors who assist with consultations may have access to your data through ‘Practice Better’. These individuals cannot manage your data independently or offer their own services without authorization.
– Service Providers: Supplement companies, biochemical testing labs, or other healthcare service providers to facilitate your treatment.
– Regulatory Bodies: Professional associations or regulatory authorities, if necessary for complaint handling or legal compliance.
– Legal Authorities: In situations where disclosure is required by law or necessary to prevent harm, such as safeguarding a vulnerable person.
We may also share anonymized case histories for professional development or educational purposes with your express consent.
Your Rights
Under GDPR, you have the following rights regarding your personal data:
– Access: Request a copy of your personal data.
– Rectification: Correct any inaccuracies in your data.
– Erasure: Request deletion of your data, where applicable.
– Restriction: Limit the processing of your data.
– Data Portability: Receive your data in a machine-readable format.
– Objection: Withdraw consent for certain uses of your data, except where legally required.
To exercise these rights, please contact us at: [email protected]
We will respond to your request within 30 days.
Data Security
The Wellbeing Agent is committed to protecting your personal data. We use appropriate technical and organizational measures, including encryption and password protection, to safeguard your data. All data processors working with The Wellbeing Agent are required to follow strict security protocols to ensure your data remains secure.
Data Retention
We retain personal data in compliance with professional guidelines and legal obligations. This ensures we can address any future issues or complaints that may arise.
Cookies
Our website uses cookies to track visitor interactions and improve user experience. Cookies are small files stored on your device to collect anonymous data on site usage, such as pages visited. You can manage or decline cookies via your browser settings, though this may affect your experience on our website.
Website Technical Details
We do not use electronic forms or analytics software to track visitors. However, comments left on the website may collect metadata, including IP addresses, to assist with spam detection. Media uploaded to the site may contain embedded location data, which could be extracted by other visitors.
Complaints
If you have any concerns or complaints about the use of your personal data, please contact us at: [email protected]
We are committed to addressing any concerns promptly and professionally.
Website Terms
Copyright and Intellectual Property
All content on www.thewellbeingagent.com, including photos, text, and designs, is the intellectual property of The Wellbeing Agent and protected under copyright law. Unauthorized reproduction, distribution, or commercial use of this content is prohibited without prior written consent. Any shared content must credit the website and include a link back to the original source.
Embedded Content from Other Websites
Content on our site may include embedded materials (e.g., videos, images) from third-party websites, which may collect your data. Interaction with embedded content behaves as though you visited the other website.
Downloads and Articles
Free downloads and blog articles available on this website are for personal use only. Redistribution, resale, or packaging for commercial purposes is prohibited. If you are sharing our resources, please link back to the original post.
Disclaimer
The information provided on this site is intended as general advice and may not suit every individual. The Wellbeing Agent cannot be held liable for any outcomes based on website users’ interpretation or application of the information provided.
Contact Us
For any inquiries regarding this privacy policy, please contact us via email at: [email protected]
This Privacy Policy ensures compliance with GDPR UK data protection regulations, other applicable data protection regulations, and safeguarding your rights while using services provided by The Wellbeing Agent.
This privacy policy was last updated on [26/09/24]. We may update this policy periodically, and we encourage you to review it regularly to stay informed.